Terms and Conditions BYMYSELFmeds

Effective Date: 1 January
Review Frequency: Every 6 months

Version: 3.2

Bymyselfmeds Terms & Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the Bymyselfmeds website, digital platforms, online consultation services, and healthcare services. By accessing our website, creating an account, booking a consultation, or receiving treatment from Bymyselfmeds, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

If you do not agree with any part of these Terms, you should not use our website or healthcare services.

These Terms should be read alongside our Privacy Policy, Cookie Policy, Refund Policy, and any additional policies published on our website.

About Bymyselfmeds

Bymyselfmeds is an independent provider of private healthcare services, specialising in online consultations, medical abortion care, and women’s health services.

Our mission is to provide safe, compassionate, confidential, and evidence-based healthcare through secure digital consultations supported by experienced healthcare professionals.

Our services are designed to improve access to healthcare while ensuring that every patient receives clinically appropriate treatment in accordance with United Kingdom healthcare legislation and professional standards.

Definitions

Throughout these Terms, the following definitions apply.

“Bymyselfmeds”

Refers to Bymyselfmeds, its employees, clinicians, pharmacists, contractors, affiliates, and authorised representatives.

“Patient”

Means any individual who accesses, registers for, books, or receives healthcare services through Bymyselfmeds.

“Healthcare Professional”

Means any doctor, prescribing clinician, nurse, pharmacist, or other regulated healthcare professional authorised to provide services on behalf of Bymyselfmeds.

“Consultation”

Means any online, telephone, video, digital, or written clinical assessment carried out by one of our healthcare professionals.

“Treatment”

Includes any clinical advice, prescription, medication, referral, investigation, follow-up care, or healthcare service provided by Bymyselfmeds.

Eligibility

By using our services, you confirm that you meet the eligibility requirements applicable to the service you are requesting.

Unless otherwise stated, you confirm that:

You are legally able to consent to medical treatment.
The information you provide is accurate and complete.
You are requesting treatment for yourself unless legally authorised to act on behalf of another individual.
You understand that clinical decisions are made solely by qualified healthcare professionals.
You agree to comply with these Terms and all applicable laws.

Some services may have additional eligibility requirements based upon clinical guidance, UK legislation, safeguarding obligations, or prescribing regulations.

Meeting the basic eligibility criteria does not guarantee that treatment will be offered.

Availability of Services

Bymyselfmeds provides healthcare services primarily to patients located within the United Kingdom.

Certain consultations, healthcare advice, or women’s health services may also be available internationally where permitted by applicable laws and where clinically appropriate.

The availability of services outside the United Kingdom depends upon local legislation, prescribing restrictions, import regulations, licensing requirements, and clinical suitability.

Bymyselfmeds reserves the right to refuse or restrict services in jurisdictions where providing treatment would be unlawful or clinically inappropriate.

Our Healthcare Services

Our services may include:

Online Clinical Consultations

Secure consultations with qualified healthcare professionals conducted through approved digital platforms.

Medical Abortion Care

Private medical abortion assessments, prescribing (where clinically appropriate), treatment, aftercare, and follow-up support in accordance with UK law and national clinical guidance.

Women’s Health Services

Assessment, diagnosis, advice, treatment, referrals, and ongoing management relating to women’s reproductive and general health.

Additional healthcare services may be introduced from time to time.

Creating a Patient Account

Certain services require patients to register for an online account.

When registering, you agree to:

Provide truthful and accurate information.
Keep your information updated.
Protect the confidentiality of your login credentials.
Notify Bymyselfmeds immediately if you suspect unauthorised access.
Accept responsibility for all activity conducted through your account.

We reserve the right to suspend or terminate accounts where false information has been provided or where misuse is suspected.

Online Consultations

Our online consultation service allows patients to receive healthcare remotely using secure communication technology.

Remote consultations are intended to provide convenient access to healthcare while maintaining high clinical standards.

During a consultation you agree to:

Answer all clinical questions honestly.
Disclose your complete medical history where relevant.
Inform the clinician of all medications you are taking.
Report allergies and existing medical conditions.
Notify us if your symptoms change before treatment begins.

Failure to provide accurate information may affect the safety, suitability, or effectiveness of your treatment.

Clinical Decision-Making

All clinical decisions remain entirely independent.

Healthcare professionals exercise their own professional judgement when determining whether treatment is clinically appropriate.

Submitting a consultation request or paying for a service does not guarantee that medication, prescriptions, certificates, referrals, or treatment will be issued.

Every consultation is assessed individually using current medical evidence, national guidance, professional standards, and applicable legislation.

Guarantee of Treatment

While Bymyselfmeds aims to provide timely access to healthcare, treatment can only be provided where our clinicians determine that it is safe, appropriate, and lawful.

Treatment may be declined if:

Clinical eligibility criteria are not met.
Additional investigations are required.
There are safeguarding concerns.
Medical information is incomplete or inaccurate.
Treatment would present an unacceptable clinical risk.
UK law or prescribing regulations prevent treatment.

Where treatment cannot be provided, our clinicians may recommend alternative care pathways or advise that you seek emergency or in-person medical assessment where appropriate.

Emergency Medical Situations

Bymyselfmeds does not provide emergency medical services.

If you believe you are experiencing a medical emergency, severe pain, heavy bleeding, difficulty breathing, loss of consciousness, or any condition requiring immediate medical attention, you should immediately contact your local emergency services or attend your nearest Accident & Emergency department.

Our online consultation services should never delay seeking emergency medical care.

Patient Responsibilities

Safe healthcare relies upon accurate communication between patients and clinicians.

As a patient, you agree to:

Provide complete and truthful information.
Follow all clinical instructions carefully.
Use prescribed medications only as directed.
Attend or participate in any recommended follow-up appointments.
Contact us promptly if your condition changes.
Seek urgent medical attention where advised.
Treat our staff with courtesy and respect at all times.

We reserve the right to suspend or discontinue services where abusive, threatening, discriminatory, or unlawful behaviour is directed towards our employees or healthcare professionals.

Medical Advice Disclaimer

Information available on the Bymyselfmeds website is intended for general educational purposes only.

Website content should never be interpreted as personalised medical advice or used as a substitute for consultation with a qualified healthcare professional.

Clinical recommendations can only be made following an individual assessment conducted by one of our authorised healthcare professionals.

Reliance upon information obtained from our website without obtaining appropriate medical advice is entirely at your own risk.

Prescriptions and Medication

Clinical Prescribing

All prescriptions issued through Bymyselfmeds are subject to an individual clinical assessment carried out by a suitably qualified prescribing clinician.

Prescriptions will only be issued where the clinician is satisfied that treatment is clinically appropriate, safe, and compliant with current UK legislation, national clinical guidance, and professional prescribing standards.

The submission of an online consultation, payment for a consultation, or request for medication does not create an entitlement to receive a prescription.

Clinical judgement will always take precedence over commercial considerations.

We may decline to prescribe where:

A treatment is not clinically appropriate.
Additional medical information is required.
There are concerns regarding patient safety.
A physical examination or diagnostic investigation is necessary.
Safeguarding concerns are identified.
UK legislation or prescribing regulations prevent treatment.
There is suspected misuse, fraud, or inappropriate use of our services.

Where treatment is declined, our clinicians may recommend an alternative treatment pathway or advise you to seek further assessment from another healthcare provider.

Medication Delivery

Where medication is prescribed, Bymyselfmeds will arrange for dispensing and delivery through appropriately licensed pharmacy partners.

We aim to ensure that medication is dispatched promptly and delivered securely. Delivery timeframes are estimates only and may vary depending on location, courier services, weather conditions, regulatory requirements, or circumstances outside our reasonable control.

Patients are responsible for ensuring that the delivery address provided is accurate and that someone is available to receive the medication where required.

Once medication has been dispatched, responsibility for delivery rests with the appointed courier, although Bymyselfmeds will provide reasonable assistance in resolving delivery issues where possible.

Medication Safety

Patients must carefully read all patient information leaflets, instructions, warnings, and guidance supplied with their medication.

You agree to:

Use medication only as prescribed.
Never share prescribed medication with another person.
Follow all dosage instructions.
Store medication safely and securely.
Dispose of unused medication responsibly.
Contact us immediately if you experience unexpected side effects or complications.

If you believe you are experiencing a serious adverse reaction, you should seek immediate medical assistance.

Consultation Fees and Payments

Fees for consultations, treatments, prescriptions, and healthcare services are displayed on our website at the time of booking.

All prices are quoted in Pounds Sterling (£) unless otherwise stated.

Payment must normally be received before a consultation or healthcare service is provided unless alternative arrangements have been agreed in writing.

By making payment, you confirm that you are authorised to use the selected payment method.

Payment Processing

Payments are processed through secure third-party payment providers.

Bymyselfmeds does not store your full payment card details unless required for legal or regulatory purposes.

We reserve the right to suspend or cancel services where payment cannot be authorised or where fraudulent activity is suspected.

Cancellations

Patients who are unable to attend a scheduled consultation should notify Bymyselfmeds as soon as reasonably possible.

Where possible, consultations may be rearranged subject to clinician availability.

Repeated missed appointments or cancellations without reasonable notice may affect your ability to book future appointments.

Refund Policy

We aim to provide fair and transparent refund arrangements while recognising the nature of healthcare services.

Refunds may be available where:

Payment has been taken in error.
A duplicate payment has been processed.
A consultation cannot be provided due to circumstances within our control.
We determine that a refund is appropriate following investigation.

Refunds are generally not available where:

A clinical consultation has already taken place.
A prescribing decision has been made.
Medication has been dispensed or dispatched.
Clinical advice has been provided.
The patient changes their mind after receiving clinical services.

Each request will be considered individually in accordance with applicable consumer protection legislation and healthcare regulations.

Nothing within these Terms limits your statutory consumer rights.

Clinical Limitations

Remote healthcare has many benefits but is not appropriate for every medical condition.

Certain medical conditions require face-to-face examination, diagnostic testing, imaging, emergency treatment, or ongoing specialist management.

Our clinicians may determine that an online consultation is unsuitable and recommend that you:

Attend your GP.
Visit an urgent treatment centre.
Attend a hospital.
Seek emergency medical care.
Consult another specialist healthcare provider.

This decision is made solely in the interests of patient safety.

Safeguarding

Patient welfare is our highest priority.

Bymyselfmeds has legal and professional safeguarding responsibilities designed to protect children, vulnerable adults, and individuals at risk of harm.

Where safeguarding concerns arise, we may be legally required to share relevant information with appropriate authorities or healthcare organisations without obtaining prior consent.

Such disclosures will only occur where permitted or required by law.

Accuracy of Information

Patients are responsible for ensuring that all information submitted to Bymyselfmeds is accurate, complete, and truthful.

Failure to disclose relevant medical information may affect diagnosis, prescribing decisions, treatment outcomes, and patient safety.

If any of your circumstances change after completing a consultation, you should notify us immediately before commencing treatment.

Acceptable Use of Our Services

Our website and healthcare services must only be used for lawful purposes.

You agree not to:

Provide false or misleading information.
Attempt to obtain medication fraudulently.
Misrepresent your identity.
Access another person’s account.
Interfere with website security.
Upload malicious software.
Attempt unauthorised access to our systems.
Use automated software to access our services.
Engage in abusive, threatening, discriminatory, or harassing behaviour towards our employees or clinicians.

Bymyselfmeds reserves the right to suspend or permanently terminate access where misuse is identified.

Intellectual Property

All intellectual property rights relating to the Bymyselfmeds website, branding, logos, graphics, written content, educational materials, software, clinical resources, and digital systems remain the exclusive property of Bymyselfmeds or its licensors.

Nothing contained within these Terms transfers ownership of any intellectual property rights to users of the website.

You may:

View website content for personal use.
Download materials where expressly permitted.
Print information for your own healthcare.

You may not:

Copy or reproduce website content.
Modify materials.
Redistribute content commercially.
Use our branding without written permission.
Reverse engineer software or website functionality.
Create derivative works using our content.

Unauthorised use may result in legal action.

Website Availability

Although we endeavour to keep our website available at all times, uninterrupted access cannot be guaranteed.

Temporary interruptions may occur due to:

System maintenance.
Software updates.
Cybersecurity measures.
Technical faults.
Telecommunications failures.
Events outside our reasonable control.

We reserve the right to modify, suspend, or withdraw any aspect of our website or services where necessary to improve security, functionality, regulatory compliance, or patient safety.

Service Changes

Healthcare is continually evolving.

Accordingly, Bymyselfmeds may introduce new services, discontinue existing services, amend consultation processes, update pricing, or modify clinical pathways where necessary to reflect:

Changes in legislation.
Regulatory guidance.
Clinical best practice.
Technological developments.
Patient safety requirements.

Any significant changes affecting patients will be communicated through appropriate channels where reasonably practicable.

Privacy and Confidentiality

Our Commitment to Patient Privacy

Protecting patient confidentiality is fundamental to the care provided by Bymyselfmeds.

We recognise that the healthcare services we provide, particularly those relating to reproductive and women’s health, involve highly sensitive personal information. We are committed to ensuring that all personal and medical information is collected, processed, stored, and shared responsibly, securely, and in accordance with applicable UK data protection legislation.

Your personal information will only be accessed by authorised individuals who require it to provide your care, support our services, fulfil legal obligations, or maintain patient safety.

Further information about how we process your personal data can be found in our Privacy Policy.

Confidentiality

All consultations, communications, medical records, and clinical decisions are treated as confidential.

We will not disclose your personal or medical information to third parties without a lawful basis to do so.

Information may be disclosed where:

You have provided your consent.
Disclosure is required by law.
There are safeguarding concerns.
It is necessary to protect your vital interests or those of another person.
Disclosure is required by a court or regulatory authority.
It is necessary to facilitate safe continuity of care.

Whenever possible, information used for quality assurance, service improvement, or statistical purposes will be anonymised.

Limitation of Liability

Clinical Services

Bymyselfmeds will exercise reasonable skill, care, and professional judgement in providing healthcare services.

However, no healthcare provider can guarantee a particular medical outcome, diagnosis, recovery, or treatment result.

Healthcare decisions are based upon the information available at the time of consultation together with accepted clinical evidence and professional judgement.

Nothing within these Terms excludes or limits liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Any liability that cannot lawfully be excluded under applicable legislation.

Website Content

While we make every reasonable effort to ensure that information published on our website is accurate and up to date, healthcare knowledge continually evolves.

Website content is provided for general educational purposes only and should not be relied upon as a substitute for personalised medical advice from a qualified healthcare professional.

We do not guarantee that website content will always be complete, accurate, or free from technical errors.

Third-Party Services

Our website may contain links to external organisations, healthcare providers, pharmacies, laboratories, payment providers, or other third-party services.

These websites operate independently from Bymyselfmeds.

We are not responsible for:

Third-party content.
Website availability.
Security practices.
Privacy policies.
Products or services supplied by external organisations.

Patients should review the terms and privacy policies of any third-party service before providing personal information.

Indemnity

You agree to indemnify and hold harmless Bymyselfmeds, its directors, employees, clinicians, pharmacists, contractors, and authorised representatives against any claims, losses, damages, liabilities, costs, or expenses arising directly or indirectly from:

Breach of these Terms.
Misuse of our services.
Fraudulent activity.
Provision of inaccurate or misleading information.
Unauthorised use of another person’s identity or account.
Failure to follow clinical advice or prescribed treatment instructions.

This clause does not limit any rights you may have under applicable consumer or healthcare legislation.

Force Majeure

Bymyselfmeds shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control.

These events may include, but are not limited to:

Natural disasters.
Severe weather.
Fire or flood.
Industrial action.
Cybersecurity incidents.
Power or telecommunications failures.
Pandemic or public health emergencies.
Government action or regulatory restrictions.
Supply chain disruption.

Where reasonably possible, we will take appropriate steps to minimise disruption and restore services as quickly as practicable.

Suspension or Termination of Services

Bymyselfmeds reserves the right to suspend or terminate access to our website or healthcare services where it reasonably believes that continued access would compromise patient safety, breach applicable laws or regulations, or violate these Terms.

Circumstances that may result in suspension or termination include, but are not limited to:

Fraudulent activity.
Providing false or misleading information.
Attempting to obtain medication unlawfully.
Abusive or threatening behaviour towards staff.
Misuse of clinical services.
Unauthorised access to our systems.
Breach of applicable laws or regulations.

Where appropriate, we will provide reasonable notice before terminating services unless immediate action is required to protect patients, staff, or the integrity of our systems.

Complaints

Our Commitment

Bymyselfmeds is committed to delivering safe, compassionate, and high-quality healthcare.

If you are dissatisfied with any aspect of our services, we encourage you to let us know so that we have the opportunity to investigate your concerns and improve our services.

Complaints are handled fairly, confidentially, and in accordance with our internal complaints procedure.

Where appropriate, complaints are reviewed by senior management and relevant clinical personnel.

Complaints may be submitted by email to:

info@bymyselfmeds.co.uk

Where necessary, we may request additional information to assist our investigation.

Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising from or relating to these Terms or the services provided by Bymyselfmeds shall be subject to the exclusive jurisdiction of the courts of England and Wales unless applicable law provides otherwise.

Changes to These Terms

Bymyselfmeds reserves the right to amend these Terms & Conditions at any time to reflect:

Changes in legislation.
Regulatory requirements.
Clinical guidance.
Technological developments.
Business operations.
Patient safety considerations.

The latest version will always be published on our website together with the effective date.

Continued use of our website or healthcare services following publication of updated Terms constitutes acceptance of those changes.

Severability

If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid, or unenforceable, that provision shall be deemed severed from the remaining provisions.

The remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Cookie Policy, Refund Policy, and any additional policies published by Bymyselfmeds, constitute the entire agreement between you and Bymyselfmeds concerning the use of our website and healthcare services.

No verbal statement, representation, or informal communication shall override these Terms unless confirmed in writing by an authorised representative of Bymyselfmeds.

Contact Information

For questions relating to these Terms & Conditions or our healthcare services, please contact:

Bymyselfmeds

Email: info@bymyselfmeds.co.uk

Policy Governance

Policy Owner

Chief Executive Officer

Approved By

Pauletta Stanton
Chief Executive Officer
Bymyselfmeds

Document Information

Item	Details
Document Title	Terms & Conditions
Version	3.2
Effective Date	1 January 2026
Review Frequency	quarterly
Next Scheduled Review
Governing Jurisdiction	England and Wales
Applicable Legislation	UK GDPR, Data Protection Act 2018, Consumer Rights Act 2015, Electronic Commerce (EC Directive) Regulations 2002, Human Medicines Regulations 2012, Abortion Act 1967 (where applicable), Care Quality Commission (CQC) Fundamental Standards, and other applicable UK healthcare legislation.

Final Statement

By continuing to access the Bymyselfmeds website or by using any of our healthcare services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Our commitment is to provide safe, accessible, confidential, and evidence-based healthcare while maintaining the highest standards of clinical governance, patient care, and regulatory compliance.